WLILP66
Contact WLILService Access, Referral & Assessment
How referrals, assessments and recommendations are managed.
Policies & your rights
Current policies, easy to access.
WLIL employees can use the Staff Policy Library below to open the current approved policy suite and key staff documents at any time. Service users, families and the public can also find key policy information further down this page.
For WLIL employees
Staff Policy Library
Select a category to open WLIL's published staff policy library. The documents are hosted directly on the WLIL website and can be opened without a Microsoft account or SharePoint sign-in.
Employment & HREmployment, conduct, recruitment, grievance, training and related policies.
Health & SafetyRisk, lone working, incidents, transport, fire and safety policies.
SafeguardingAdult safeguarding, child protection and conduct around children.
Personal Assistant ServicesFrontline service delivery, intimate care, rostering and practical PA guidance.
Medication & ClinicalMedication, infection prevention, enteral feeding and clinical support.
Service Users & ComplaintsConsent, care planning, records, participation, access and complaints.
Data Protection & ITPrivacy, records, confidentiality, digital communications and approved IT-related policies.
Organisational & GovernanceEmployee-facing organisational, governance and business continuity policies.
Key Staff DocumentsEmployee Handbook, Safety Statement and Personal Assistant Job Description.
Published staff copies: These website documents are the versions WLIL has published for staff access. SharePoint remains WLIL's internal controlled master library. When a policy is revised and approved, the published website copy is updated. If you are unsure which policy applies to a situation, contact your coordinator or manager for guidance.
For WLIL employees
Staff Policy Acknowledgement
Use this form to confirm that you have accessed the WLIL Staff Policy Library and understand your responsibility to familiarise yourself with the policies relevant to your role.
Thank you. Your policy acknowledgement has been submitted successfully.
We could not send your acknowledgement. Please try again or contact WLIL directly.
Please check the form. All required fields must be completed and the acknowledgement box must be ticked.
Service users, families & the public
Key policy information
The summaries below explain some of the policies most relevant to people using WLIL services. Contact WLIL if you need further information or an accessible copy.
Your service
Your service
WLILP40
Contact WLILPerson-Centred Planning
How the person's goals, choices and preferences guide planning.
WLILP67
Contact WLILService User Participation & Engagement
How service users are involved in service development, review and feedback.
Choice, consent & care
Choice, consent & care
WLILP17
Contact WLILConsent
How informed consent and decision-making are respected.
WLILP20
Contact WLILPersonal & Intimate Care
Standards for dignity, privacy, choice and safe personal support.
WLILP48
Contact WLILMedication
Rules and safeguards for medication-related support.
Safeguarding, equality & safety
Safeguarding, equality & safety
WLILP8
Contact WLILSafeguarding Vulnerable Persons at Risk of Abuse
How concerns are recognised, reported and managed.
WLILP3
Contact WLILChild Protection & Welfare
Child safeguarding arrangements where children may come into contact with WLIL services.
WLILP36
Contact WLILEquality, Diversity & Inclusion
WLIL's commitment to fair treatment, dignity and inclusion.
Complaints & privacy
Complaints & privacy
WLILP53
Contact WLILComplaints Policy
How to raise a concern or complaint and how WLIL responds.
WLILP47
Contact WLILConfidentiality & Information Sharing
When information is kept confidential and when it may need to be shared.
WLILP7c
Contact WLILData Access
How requests for access to personal information are managed.
WLILP61
Contact WLILTelephone Call Recording
How telephone recording is managed for quality, training and protection.
Version control: WLIL uses the most up-to-date approved standalone policy available. Older policy references in historic handbooks or registers may have been superseded.
Safeguarding contacts
Current child safeguarding roles
Relevant Person: Margaret O'Connor
Designated Liaison Person: Precious Madubeko
Deputy Designated Liaison Person: Laura Mulqueen
Complaints & feedback
Contact WLIL directly
To raise a concern, make a complaint or request information, contact WLIL by email or phone.