WLILP52
Request full policyService Access, Referral & Assessment
How referrals, assessments and recommendations are managed.
Policies & your rights
Important policies, explained clearly.
The website summarises the policies most relevant to service users, families, applicants and staff. Full current policies can be requested directly from WLIL by email or phone.
Your service
Your service
WLILP40
Request full policyPerson-Centred Planning
How the person's goals, choices and preferences guide planning.
WLIL63
Request full policyService User Participation & Engagement
How service users are involved in service development, review and feedback.
Choice, consent & care
Choice, consent & care
WLILP17
Request full policyConsent
How informed consent and decision-making are respected.
WLILP20
Request full policyPersonal & Intimate Care
Standards for dignity, privacy, choice and safe personal support.
WLILP48
Request full policyMedication
Rules and safeguards for medication-related support.
Safeguarding, equality & safety
Safeguarding, equality & safety
WLILP8
Request full policySafeguarding Adults at Risk of Abuse, Harm or Neglect
How concerns are recognised, reported and managed.
WLILP3
Request full policyChild Protection & Welfare
Child safeguarding arrangements where children may come into contact with WLIL services.
WLILP36
Request full policyEquality, Diversity & Inclusion
Commitment to fair treatment, dignity and inclusion.
Complaints & privacy
Complaints & privacy
WLILP25
Request full policyComplaints Policy & Procedure
How to raise a concern or complaint and how WLIL responds.
WLILP47
Request full policyConfidentiality & Information Sharing
When information is kept confidential and when it may need to be shared.
WLILP26
Request full policySubject Access Request
How to request access to personal information.
WLILP61
Request full policyTelephone Call Recording
How telephone recording is managed for quality, training and protection.
Working with WLIL
Working with WLIL
Recruitment
Request full policyRecruitment & Selection
Recruitment principles, checks and selection processes.
WLILP4
Request full policyGarda Vetting
Vetting requirements for relevant roles.
WLILP45
Request full policyTraining & Development
How mandatory and specialist training is managed.
WLILP5
Request full policyCode of Standards & Behaviour
Professional standards expected from staff.
Employment
Request full policyDignity at Work & Protected Disclosures
Workplace dignity, reporting concerns and protected disclosures.
Version control: WLIL uses the most up-to-date approved standalone policy available. Older policy references in historic handbooks or registers may have been superseded.
Safeguarding contacts
Current child safeguarding roles
Relevant Person: Margaret O'Connor
Designated Liaison Person: Precious Madubeko
Deputy Designated Liaison Person: Laura Mulqueen
Complaints & feedback
Contact WLIL directly
There is no open website feedback form. You can raise a concern, make a complaint or request information by email or phone.