For WLIL employees
Service Users & Complaints
Consent, care planning, records, participation, service access and complaints.
7 published documents
Latest website update: 19 Oct 2026
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WLILP40 - Person Centred Planning Policy - v2.1
WLILP53 - Complaints Policy - v3.2
WLILP65 - Care Records and Documentation Policy - v2
WLILP66 - Service Access, Referral and Assessment Policy - v2
WLILP67 - Service User Participation and Engagement Policy - v2
WLILP68 - Care Planning and Review Policy - v2
Document control: These are the copies WLIL has published on its website for staff access. SharePoint remains WLIL's internal controlled master library. If a filename or version appears incorrect, do not rely on the document; contact your coordinator or manager.